Submitted by : simon at: 2005-10-12T14:42:41+00:00 (12 years ago)
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Currently when you mail in an issue it has no status, or anyway it appears white, and the first severity is chosen, eg critical. It should default to open, normal. How to select these default values from the configured statuses & severities in a simple way ?


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Make it a configurable property --EmmaLaurijssens, Wed, 12 Oct 2005 15:44:06 -0700 reply
just like the default status shouldn't be hardcoded to "open". I've had a case where the workflow needed "new" as the first stage instead. These configurable defaults should apply to both issues mailed in as issues submitted through the web.